:root{font-family:Inter,"Segoe UI",system-ui,sans-serif;color:#1A1D21;background:#F5F6F7;--navy:#0F2742;--deep:#081827;--gold:#D4AF37;--softgold:#C9A95A;--soft:#F5F6F7;--line:rgba(15,39,66,.14);--muted:#66717d}
*{box-sizing:border-box}body{margin:0;background:var(--soft)}button,input,textarea{font:inherit}.shell{min-height:100vh}.login-shell{min-height:100vh;display:grid;place-items:center;padding:24px}.login-card{width:min(430px,100%);background:#fff;border:1px solid var(--line);border-radius:20px;padding:26px;box-shadow:0 12px 35px rgba(8,24,39,.08)}.login-card h1{margin:0 0 8px;color:var(--deep)}.login-card p{color:var(--muted);line-height:1.5}.qr{display:block;width:min(280px,90%);margin:18px auto;border-radius:14px}.topbar{height:68px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 max(18px,calc((100vw - 1240px)/2));position:sticky;top:0;z-index:10}.topbar div{display:flex;flex-direction:column}.topbar strong{color:var(--navy);font-size:19px}.topbar small{color:var(--muted)}.link{border:0;background:transparent;color:var(--navy);font-weight:800;cursor:pointer}.tabs{position:fixed;left:0;right:0;bottom:0;z-index:20;height:64px;background:#fff;border-top:1px solid var(--line);display:flex;justify-content:center;gap:4px;margin:0;padding:6px max(12px,calc((100vw - 1240px)/2))}.tabs button{flex:1;max-width:300px;border:0;background:transparent;padding:10px 12px;font-weight:900;color:#6f7882;border-top:3px solid transparent;cursor:pointer}.tabs button.active{color:var(--navy);border-top-color:var(--gold)}.content{max-width:1240px;margin:auto;padding:16px 16px 82px}.grid{display:grid;grid-template-columns:minmax(280px,360px) minmax(0,1fr);gap:16px}.panel{background:#fff;border:1px solid var(--line);border-radius:18px;padding:18px}.panel-title,.row,.device{display:flex;justify-content:space-between;align-items:center;gap:12px}.panel h2{margin:0 0 12px;color:var(--navy)}.queue{max-height:calc(100vh - 130px);overflow:auto}.queue-item{display:flex;width:100%;flex-direction:column;align-items:flex-start;text-align:left;border:0;border-bottom:1px solid var(--line);background:#fff;padding:13px 8px;cursor:pointer}.queue-item:hover{background:#fafbfc}.queue-item strong{color:var(--navy)}.queue-item small{color:var(--muted);margin:2px 0}.queue-item span{color:#404751}.messages{display:flex;flex-direction:column;gap:9px;max-height:44vh;overflow:auto;margin:14px 0;padding:4px}.msg{max-width:86%;padding:11px 13px;border-radius:15px;border:1px solid var(--line);background:#fff}.msg.customer{align-self:flex-start}.msg.team{align-self:flex-end;background:#eef3f7}.msg p{white-space:pre-wrap;margin:5px 0}.msg a{display:block;word-break:break-all}.media{display:block;max-width:100%;max-height:360px;border-radius:12px;margin-top:8px;background:var(--deep)}.media-tombstone{margin-top:8px;padding:9px;border-radius:10px;background:#f1f3f5;color:#59616a}.suggestion,.notes{border:1px solid var(--line);border-radius:15px;padding:14px;margin:12px 0}.suggestion{border-left:4px solid var(--gold)}.suggestion p,.notes p{white-space:pre-wrap}.primary,.secondary{min-height:44px;border-radius:11px;padding:10px 14px;font-weight:800;cursor:pointer}.primary{border:0;background:var(--navy);color:#fff}.secondary{border:1px solid var(--line);background:#fff;color:var(--navy)}.compact{min-height:34px;padding:6px 9px;font-size:12px}.actions{display:flex;gap:8px}.actions>*{flex:1}textarea,input{width:100%;border:1px solid var(--line);border-radius:11px;padding:11px;background:#fff;outline:none}textarea{min-height:90px;resize:vertical}.notice{padding:11px 13px;margin-bottom:12px;border-radius:11px;background:#fff7e7;color:#75561d}.empty{padding:20px;color:var(--muted);text-align:center}.channel,.device{border-bottom:1px solid var(--line);padding:12px 0}.channel div,.device div{display:flex;flex-direction:column}.channel span,.channel small,.device small{color:var(--muted)}.channel small{display:block;padding-left:10px;margin-top:4px}
@media(max-width:820px){.grid{grid-template-columns:1fr}.queue{max-height:none}.topbar{padding:0 16px}.tabs{position:fixed;left:0;right:0;bottom:0;z-index:20;height:64px;background:#fff;border-top:1px solid var(--line);display:flex;justify-content:center;gap:4px;margin:0;padding:6px max(12px,calc((100vw - 1240px)/2))}.content{max-width:1240px;margin:auto;padding:16px 16px 82px}.msg{max-width:94%}}